Privacy Policy

Information stored on your device

LevelPod stores information needed to operate the app, including:

• podcast subscriptions and RSS feed addresses;
• podcast and episode metadata, descriptions and artwork references;
• downloaded or imported audio and associated download state;
• queue contents, Queue History, Played state, playback position and listening totals;
• per-podcast playback preferences, volume and intro/outro skip settings;
• audio-analysis results and loudness profiles used for normalised playback;
• app appearance, accessibility, playback, storage and network preferences; and
• imported themes and user-created theme settings.

This information remains in LevelPod's Android app storage or in a location you explicitly choose for an import or export. UU Labs does not receive it. Android, your device manufacturer, file provider or backup software may handle files according to your device configuration and their own policies.

You can remove episodes, downloads, history, subscriptions and themes using LevelPod's controls. You can clear remaining app data through Android settings or remove it by uninstalling LevelPod. Files imported from outside LevelPod are not deleted unless the relevant action clearly says they will be deleted.

Network requests and third parties

LevelPod makes network requests only to provide features you use.

Apple podcast discovery

When you search or browse podcast charts and categories, LevelPod sends the search terms, selected country or storefront and normal connection information to Apple's podcast search, lookup and marketing-tools services. Apple may receive your IP address, user agent and request details under Apple's privacy policy. UU Labs does not receive or retain those searches.

Podcast publishers and hosting providers

When you add or refresh an RSS feed, view artwork, or download or play media, LevelPod connects directly to the relevant feed, image or media host. Those providers may receive your IP address, user agent, requested URL, request time and other ordinary connection information. Providers are independent of UU Labs and may operate in any country. Their privacy practices are governed by their own policies.

If you manually enter an RSS address or import a local file, LevelPod uses the address or file you selected. LevelPod does not send a list of your subscriptions or listening history to UU Labs.

Google Play

Google Play processes app purchase, installation, update, licensing, review and refund activity under Google's privacy policy. UU Labs may receive transaction records, country, app-version, device-compatibility, crash/ANR and aggregated store-performance information made available by Google Play. LevelPod does not receive your full payment-card details.

Information UU Labs receives

The LevelPod app currently has no UU Labs account system, advertising SDK, third-party analytics SDK or automatic crash-report upload.

UU Labs may receive information when you deliberately contact us, submit feedback, post a store review or send diagnostic material. This may include your name or email address, message, device and app version, screenshots, files or other information you choose to provide. Do not include private podcast, filesystem or account information unless it is necessary for your support request.

We use support information to answer the request, diagnose issues, prevent abuse and improve LevelPod. We retain it only as long as reasonably needed for those purposes, legal obligations and business records, then delete or de-identify it where practical.

Website

The LevelPod website is a static website hosted by Microsoft Azure. UU Labs does not place advertising or analytics scripts on the site and does not use the site to build visitor profiles. Microsoft and ordinary internet infrastructure providers may process IP addresses, request times, browser or device information and security logs as needed to deliver and protect the site under Microsoft's privacy statement and their retention practices.

The website does not currently offer user accounts, comments or direct data-entry forms.

Android permissions

LevelPod may request or use:

• internet and network-state access for discovery, feeds, artwork and episode media;
• foreground media-playback service access so audio can continue while the app is not visible;
• notification permission so Android can show playback and background-work status; and
• vibration for optional playback-control feedback.

LevelPod does not request location, contacts, camera, microphone, SMS or call-log permission.

Selling, advertising and profiling

UU Labs does not sell or rent personal information. LevelPod contains no third-party advertising and does not create an advertising profile from subscriptions or listening behavior. LevelPod's audio processing provides playback functionality; it is not used to infer identity, health, interests or other personal characteristics.

Security and international processing

LevelPod relies on Android's app sandbox and scoped user-selected file access to protect local data. You are responsible for securing your device and backups. No system can be guaranteed completely secure.

Apple, Google, Microsoft Azure and podcast hosting providers may process ordinary connection or transaction information outside Australia, including in the United States and other regions where they or their service providers operate. UU Labs does not control the location or retention of requests made directly to a podcast provider selected by you.

Children

LevelPod is a general-audience podcast player and is not directed to children. Podcast content is provided by independent publishers and can cover a broad range of age classifications. Parents and guardians should supervise podcast selection and use device or store parental controls where appropriate.

Access, correction, deletion and complaints

Most LevelPod information is held only on your device, where you can inspect or delete it using the app and Android controls. UU Labs cannot retrieve local app data from your device.

For personal information that UU Labs may hold through support correspondence or Google Play business records, you may request access, correction or deletion, or make a privacy complaint, by contacting privacy@uulabs.com.au. Please describe your request and provide enough information for us to identify the relevant correspondence or record. We aim to acknowledge privacy complaints promptly and respond within 30 days where practicable.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or the privacy regulator in your jurisdiction.

Changes to this policy

We may update this policy when LevelPod's features, providers or legal obligations change. The current version and effective date will remain on this page. Material changes will be reflected in the app or store listing where required.